Customer Issue: Door not opening.
Our Solution: We determined that the main gear drive should be replaced. We unplugged the opener and safely removed the cover, chain and motor assembly then replaced the faulty part with a new helical gear set appropriate for the opener’s make and mode.
Opener Remote Control Failed
Customer Issue: Remote control not working.
Our Solution: After confirming that it was not a problem with the battery or the opener itself, we determined that the remote had lost the communication with the opener. Upon inspecting its interior we discovered some frayed electrical wiring, so we suggested either repairing the damage or replacing the remote entirely. Since it was an old unit, the customer opted for replacement, and we reprogrammed his new remote with his opener and made sure it had no problem controlling the garage door.
Garage Door Troubleshooting
Customer Issue: Door stuck midway.
Our Solution: We began examining the situation as soon as we arrived, and first made sure the torsion spring was fine and that the opener wasn't the cause of the problem. Finally, we noticed that one of the cables got off its drum. We proceeded to secure the door in place, and then disconnected the cable, looped it back round the drum and then reattached it to the door.