Customer Issue: Mrs. Warren comes and goes from her home frequently, but noticed her garage door seemed to be dragging more and more.
Our Solution: After examining Mrs. Warren’s garage door system thoroughly, we found that the problem stemmed from a damaged track. This had likely occurred from consistent daily use. We disconnected the door from the system to bring it down off of the tracks, before removing the broken one. Once our team installed the new track, we reinstalled the door and tested its movement.
Customer Issue: The customer noticed that his garage door seemed to be acting strangely, such as falling shut rather than slowly lowering.
Our Solution: The system was thoroughly inspected by our experts, who found that the customer’s extension spring had broken. Once the pieces were removed, a new extension spring was carefully installed into place and the tension was adjusted accordingly.
Customer Issue: Two of the customer’s overhead door panels and were damaged in an incident of some sort. Obviously, he needed to have them replaced.
Our Solution: The specific garage door parts needed to be ordered from Sears, but the installation didn’t slightly longer to schedule than expected. Once the new door panels arrived, our team lost no time in fitting them onto the door after removing the damaged sections. Subsequent testing proved successful.
Customer Issue: Door not opening.
Our Solution: We determined that the main gear drive should be replaced. We unplugged the opener and safely removed the cover, chain and motor assembly then replaced the faulty part with a new helical gear set appropriate for the opener’s make and mode.
Opener Remote Control Failed
Customer Issue: Remote control not working.
Our Solution: After confirming that it was not a problem with the battery or the opener itself, we determined that the remote had lost the communication with the opener. Upon inspecting its interior we discovered some frayed electrical wiring, so we suggested either repairing the damage or replacing the remote entirely. Since it was an old unit, the customer opted for replacement, and we reprogrammed his new remote with his opener and made sure it had no problem controlling the garage door.
Garage Door Troubleshooting
Customer Issue: Door stuck midway.
Our Solution: We began examining the situation as soon as we arrived, and first made sure the torsion spring was fine and that the opener wasn't the cause of the problem. Finally, we noticed that one of the cables got off its drum. We proceeded to secure the door in place, and then disconnected the cable, looped it back round the drum and then reattached it to the door.